PlanetScope, can't confirm order

Hello,
I am trying to make a Planet product request from the Sentinel-Hub account. I can create the order, but when I try to confirm the order I get as a result:

Error confirming order

Request failed with status code 400

COMMON_BAD_PAYLOAD

{“field”:{“Details”:[{“message”:“No access to assets: PSScene4Band/20210622_085127_80_2442/[analytic analytic_xml udm udm2]”},{“message”:“No access to assets: PSScene4Band/20210313_094318_15_227a/[analytic analytic_xml udm udm2]”},{“message”:“No access to assets: PSScene4Band/20210423_090015_62_2233/[analytic analytic_xml udm udm2]”},{“message”:“No access to assets: PSScene4Band/20211019_084901_19_2445/[analytic analytic_xml udm udm2]”},{“message”:“No access to assets: PSScene4Band/20210613_093913_39_2407/[analytic analytic_xml udm udm2]”},{“message”:“No access to assets: PSScene4Band/20211021_091618_1009/[analytic analytic_xml udm udm2]”}]},“general”:[{“message”:“Unable to accept order”}]}

What could be the cause of this error?

Best regards!

Hi @vedran,
we’ve seen these in the past, when the Planet’s tiers were not properly configured.

Let us contact them to try to resolve this ASAP.

I apologise for inconvenience.

Best Regards,
Grega

Hi @vedran,

the issue on Planet’s side has been fixed.
I was able to confirm your order and it is running right now, so you should expect to have results available in 15-30 minutes.

You should also be able to create new orders by yourself in the future.

I apologise for the inconvenience,
Grega