500 and 403 error when downloading a certain region


I am using EOLearn workflow to download raster images using WCS request from Sentinel-2 L1C. My code works fine for other regions but throws the following error in Jharkhand, India.
Any idea about this?

Server response: “java.util.concurrent.ExecutionException: com.sinergise.sentinel.java.io.manager.MissingFileException: Illegal request! HTTP403”
<traceback object at 0x7fb5eb2bf188>
During execution of task S2L1CWCSInput: Failed to download from:
with HTTPError:
500 Server Error: Internal Server Error for url: https://services.sentinel-hub.com/ogc/wcs/configuration-id?SERVICE=wcs&MAXCC=50.0&ShowLogo=False&Transparent=True&BBOX=1417874.5148615553%2C2616850.389900802%2C1422870.229745819%2C2621792.8791823&FORMAT=image%2Ftiff%3Bdepth%3D32f&CRS=EPSG%3A32643&TIME=2019-02-05T05%3A12%3A05%2F2019-02-05T05%3A12%3A05&RESX=10m&RESY=10m&COVERAGE=Layer1&REQUEST=GetCoverage&VERSION=1.1.2
Server response: “java.util.concurrent.ExecutionException: com.sinergise.sentinel.java.io.manager.MissingFileException: Illegal request! HTTP403”


Hi @nikhalster,

I tried executing the same request with my instance ID and a layer that uses Sentinel-2 L1C as a data source and it works fine.

Which data source are you using? Do you still get the same error for this request?


I am using S2 L1C as well. I am still receiving the same error but when i change the date range, I get valid data. But I need it for a specific date range. The date range is around 4 months.


Can you post the first 2 blocks of your instance ID so that we can debug with it?


Thanks, we have identified the error (some of the files were ingested wrongly) and fixed it.


I have some other regions as well which give the same error. Is there a portal where I can officially give you the list of problematic areas?


I guess this forum is the best place actually.
Ideally provide requests (as in the initial step) - we need to know AOI, TIME and layer parameters.


Actually, I am currently using another enterprise account and I cannot post details about it on a public forum.
It would be great if you provide me a private medium to report my issues.


Understood. I will send you a private message.