Hi,
As of this morning, requests to search for Airbus products for purchase are returning errors in EO Browser. Maxar data can still be searched. When looking at the responses, there’s an error returned:
{
"error": {
"status": 500,
"reason": "Internal Server Error",
"message": "Could not get new airbus access token.",
"code": "COMMON_EXCEPTION"
}
}
For clarification, here’s an example request that led to the response.
URL:
https://services.sentinel-hub.com/api/v1/dataimport/search?count=50
Payload:
"provider": "AIRBUS",
"bounds": {
"geometry": {
"type": "Polygon",
"coordinates": [
[
[
30.18631,
50.519157
],
[
30.294628,
50.554343
],
[
30.264759,
50.588523
],
[
30.159101,
50.553198
],
[
30.18631,
50.519157
]
]
]
},
"properties": {
"crs": "http://www.opengis.net/def/crs/EPSG/0/4326"
}
},
"data": [
{
"constellation": "PHR",
"dataFilter": {
"timeRange": {
"from": "2022-02-24T00:00:00.000Z",
"to": "2022-04-03T23:59:59.999Z"
}
}
}
]
}```There may be a broader issue. While searches of MAXAR are working, new orders are returning errors when trying to confirm them via the API. For example the endpoint https://services.sentinel-hub.com/api/v1/dataimport/orders/d4140b13-0b8d-4bef-9dff-1e551193573c/confirm returned:
"error": {
"status": 500,
"reason": "Internal Server Error",
"message": "Error occurred while accessing Maxar",
"code": "DATA_PROVIDER_ERROR",
"errors": {
"providerError": {
"status": 400,
"content": "{\"authenticated\":true,\"error\":\"Invalid order.\",\"message\":\"There was a problem with your request. Please contact 'ordering@euspaceimaging.com'.\"}"
}
}
}
}```Hi,
thank you for reporting, we are investigating the first issue together with Airbus.
The MAXAR problem must have been a temporary glitch either at our or European Space Imaging’s side, given that you were later able to confirm this order and it has processed, and we also performed another order on our behalf just now.
Hi,
the Airbus issue has been fixed.