Basic SentinelHub Subscription purchase is not going through

Apps / Services
1

Hi,

After placing an order for a basic subscription to Sentinel Hub, the under billing, order status says ‘PLACED’, but has not yet gone through. After a day, nothing changed, so I cancelled the previous order and tried again, and the ‘PLACED’ status still remains.

Do you have any suggestions about what I can do to fix this?

2

Hello,

From our records it seems like we never got a confirmation that the transaction was executed and the funds were transferred.
It seems like there might be an issue in the fund settlement between your bank and Adyen.

Best regards,

Jan Jezeršek

1 Like