Batch Processing Throwing 404, Randomely

The batch processing API is responding with a status of 404. This happens irregularly. Sometimes I am able to acquire tiles and other times I get status 404. I have been using the API for quite some time now and have not made any recent, significant changes in my script. The status 404 issue meanwhile has only arose yesterday.

Here are the exact logs.

  File "/home/airflow/.local/lib/python3.10/site-packages/sentinelhub/download/handlers.py", line 43, in new_download_func
    raise DownloadFailedException(
sentinelhub.exceptions.DownloadFailedException: Failed to download from:
https://services.sentinel-hub.com/api/v1/batch/process/bd521a67-c6b8-43e2-9873-27411c015588
with HTTPError:
404 Client Error: Not Found for url: https://services.sentinel-hub.com/api/v1/batch/process/bd521a67-c6b8-43e2-9873-27411c015588
Server response: "{"status": 404, "reason": "Not Found", "message": "Not Found", "code": "COMMON_NOT_FOUND"}"
[2024-09-20, 00:39:02 PKT] {taskinstance.py:1149} INFO - Marking task as FAILED. dag_id=Image-acquisition-dag, task_id=acq_task, execution_date=20240919T192515, start_date=20240919T192517, end_date=20240919T193902
[2024-09-20, 00:39:02 PKT] {standard_task_runner.py:107} ERROR - Failed to execute job 444 for task acq_task (Failed to download from:
https://services.sentinel-hub.com/api/v1/batch/process/bd521a67-c6b8-43e2-9873-27411c015588
with HTTPError:
404 Client Error: Not Found for url: https://services.sentinel-hub.com/api/v1/batch/process/bd521a67-c6b8-43e2-9873-27411c015588
Server response: "{"status": 404, "reason": "Not Found", "message": "Not Found", "code": "COMMON_NOT_FOUND"}"; 125715)
[2024-09-20, 00:39:02 PKT] {local_task_job_runner.py:234} INFO - Task exited with return code 1
[2024-09-20, 00:39:02 PKT] {taskinstance.py:3312} INFO - 0 downstream tasks scheduled from follow-on schedule check

Hi,

Thanks for reporting the issue. I have forwarded this onto the technical support team who should be in contact with you shortly. Apologies for the slow reply.