Cannot find imagery in Airbus Pleiades

Today I purchased an Airbus Pleiades package, but all the commercial searches I do have no results found. I’ve followed the videos and tutorials, but I must be doing something wrong. I even did searches over major cities, with wide time frames, but still no results found. Any suggestions?

Hi,

can you post an example API request that returns no data? You can copy it from the “Search request preview” box in the Requests Builder.

I just tried a search with requests builder’s default area of interest (over Rome). No results are returned with the default timeRange (past 30 days), however increasing this to past 2 months finds four results. My request:

{
  "provider": "AIRBUS",
  "bounds": {
    "bbox": [
      12.44693,
      41.870072,
      12.541001,
      41.917096
    ]
  },
  "data": [
    {
      "constellation": "PHR",
      "dataFilter": {
        "timeRange": {
          "from": "2022-04-01T00:00:00Z",
          "to": "2022-06-01T23:59:59Z"
        }
      }
    }
  ]
}

Alternatively, if you use EO Browser, do send us the area of interest and the time ranges you were looking at.