Can't log in to EO Browser using chrome

Apps / Services
1

When i try to sign in, i always get the same error. The only way i managed to log in was using incognito mode, i cleaned my cache and history from chrome but i still can’t log in unless i use incognito mode

Error:
{“error”:{“status”:400,“reason”:“Bad Request”,“message”:“Illegal secretIdentifier”,“code”:“COMMON_BAD_PAYLOAD”}}

I would like to know how i can fix this problem
Thank you

2

It looks like some kind of broken session. Clearing the cookies should fix this, just make sure you clear them when you are on https://services.sentinel-hub.com/ domain (which deals with authentication) and not on https://apps.sentinel-hub.com/ (where EO Browser is).

In other words:

  1. go to https://services.sentinel-hub.com/ (ignore the error message)
  2. press F12 to open Developer Tools
  3. choose Application tab -> Storage -> Cookies, expand the option, right click on “https://services.sentinel-hub.com” and choose “Clear”

This should solve the problem.

3

Hello, thank you for your help
I did all the steps but i still can’t log in unless i use incognito mode

4

That’s weird. Unfortunately we can’t replicate the problem on our end, so I’m only guessing… can you try something else?

  1. this time, go to EO Browser (https://apps.sentinel-hub.com/eo-browser/)
  2. press F12 to open Developer Tools
  3. choose Application tab -> Storage
  4. go through all the domains both in Local Storage and Cookies (should be 3 domains in each), right click each of them and choose “Clear”
  5. refresh page

Hope it works…

5

I tried but i’m still getting the same error