Can't place order, says to contact support

Bugs & Features
1

Hello Team,

I tried to place an order but it does not let me do it (403). It says I shall contact support which I can’t on the explore plan. Could you please fix the issue?

Thanks,
Moritz

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2

Hi Moritz,

might it be that you need to logout and login to the EO Browser? Things seem OK here.
If it is not working, can I kindly ask you for AOI and the date of the image that you wanted to order, so that we give it a try?

As a side note - minimum area for SPOT is 2.5 km2.

Best,
Grega

3

Hi Grega,

tried logging out and in again as well as expanding the AOI, still not working…

Best,
Moritz
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4

Can you please send the AOI (i.e. copy the geojson here - you can do so by clicking the “copy” button next to the area drawing tool) you are trying to order, so that we give it a try?

Just to be sure - you are trying to order Airbus SPOT, right? Not Pleaides or so?

5

The AoI is this one: {“type”:“Polygon”,“coordinates”:[[[13.347107,52.480879],[13.370624,52.480879],[13.370624,52.495533],[13.347107,52.495533],[13.347107,52.480879]]]}

I just noticed that I’ve got the SPOT package although I ordered the Pleiades one:

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This might explain why I cannot download Pleiades and also why I was confused with the minimum order (I just wanted to get some sample Pleiades data with .25km² minimum)

6

So to make sure: I’m looking for 2m Pleiades data, not the SPOT one.

7

Hi @moritz.besser,

we apologise for this error. It has been fixed and you have Pleaides quota assigned.

Best Regards,
Grega