I work for a software development company, and we are working on a solution for our client. We need both Sentinel and PlanetScope images so we decided using SentinelHub for our solution.
We have our SentinelHub account and a Planet API key purchased through SentinelHub which was used for development/testing.
After that we added our client’s existing Planet API key to our account and proceeded to create a subscription for a single AoI (cca 5km2).
After a few days, they noticed that usage on their Planet account skyrocketed, seeming to download a much bigger area than they have in their subscription package.
After they contacted PlanetScope, it turned out that much larger area was downloaded with their API Key (whole scene instead of an AoI)
We stopped the subscription immediately, and they managed to resolve the issue with PlanetScope and won’t be charged for that data.
We would like to either point to a possible issue or see why this happened, since it blocks us from using SentinelHub for our solution.
The “incident” (subscription created) happened on 4.12.2023.
subscription id: 64337def-…-33718def3e1f
account id: 7f5f5c78-…-48d6525959b4
Thank you for your assistance