EO browser sign-out automatically

Apps / Services
1

Hello,
The EO browser signs out automatically after 30 minutes (more or less). Why does it happen, and how can I keep it signed in?

2

Dear @agmatix,

that’s very strange and should not happen (you should stay signed in at least for 1h). Can you share some more details with us so we can hopefully understand what is going on (e.g. which Browser you are using, if it also happens in incognito mode, does it happen ever day, does it happen while you are using the app or only if you leave it alone…)

Best,
dthiex

3

Hi, I looked at the time it happened again and it was about an hour. You mentioned in the answer that I should be logged in for at least an hour. Does it mean that the EO Browser sign-out automatically after 1 hour?

To answer your questions:
Which browser you are using - Firefox 132.0 (64-bit) on Windows 11
if it also happens in incognito mode - Yes
does it happen every day - Yes
does it happen while you are using the app or only if you leave it alone - Both

4

Dear @agmatix,

thanks for all the details and the feedback!

We checked and the app is indeed currently configured for users to re-login after around 1h. We are looking into improving this in the future so that when you actively interact with it, you keep logged in.

Best,
dthiex