ERROR: reason "Quota issue". Insufficient quota

Hi,
I have subscribed to these services:
Sentinel Hub - Exploration - Non-Commercial / Research subscription
Planet Scope AUM - Tier 3 quota
to obtain detailed images (True Color, NDVI) for this plot of land [
15.127653,
41.853771,
15.133257,
41.85751
]

for some data of 2023.
In Requests Buider I do the follow step

  1. 3rd Party Data Import
  2. TPDI Mode Subscription
  3. Area of interest [
    15.127653,
    41.853771,
    15.133257,
    41.85751
    ]
    Area 0,19km2
  4. Time range
    single date 2023-10-02
  5. Provider Option
    Constellation: Planet scope
    Item Type: PSScene
    Producet Bundle: analytic_8b_sr_udm2
    Harmonize To: Sentinel-2
    SEARCH REULTS:
    2023-10-02 - 09:37:38
    ID:
    20231002_093738_54_2475

Acquisition Date: 2023-10-02T09:37:38.540807Z
Product geometry coverage: 100.0%
Cloud Cover: 2.0%
Snow Cover: 0.00%
Shadow Percent: 2.00%
Pixel Resolution: 3

  1. Subscription Option
    Name: ZPland
    Target: My PlanetScope 8-band…
    Area: 0.193 km2
    Planet API Key: [here I write the API Key reived by mail]

  2. click “Prepare”

  3. ZPland-Created

  4. Action “Start”
    ERROR: reason “Quota issue”. Insufficient quota. Please contact customer support of yuor Planet contact to resolve the issue.

I also tried with EO Browser. Commerciale data - My order and subscription - Subscriptions - And click confirm for Created Sybscription (Not confirmed) ZPland
I ges the erro: Request failed with status code 403 … Insufficient quota.

How can I resolve and easily see the request True Map on EO Brower.

This is also the input JSON created with Requests Builder
{
“bounds”: {
“bbox”: [
15.127653,
41.853771,
15.133257,
41.85751
],
“properties”: {}
},
“data”: [
{
“dataFilter”: {
“timeRange”: {
“from”: “2023-10-02T00:00:00Z”
},
“maxCloudCoverage”: 100
},
“type”: “catalog”,
“itemType”: “PSScene”,
“productBundle”: “analytic_8b_sr_udm2”,
“harmonizeTo”: “Sentinel-2”
}
],
“provider”: “PLANET”
}

Hi!

Based on your question, we are opening a Planet Support ticket on your behalf. We will follow up directly via email.