Planet Image Order With RUNNING status


We have attempted to make an order for Planet images but receive RUNNING status on 4 orders for the past few days. Can you help us with this?

number of requests to check: 354
orderStatuses [
{ status: ‘RUNNING’, id: ‘’ },
{ status: ‘RUNNING’, id: ‘’ },
{ status: ‘RUNNING’, id: ‘’ },
{ status: ‘RUNNING’, id: ‘’ }

Hi @james

could you please provide the first chuck of the user id for the account with which you created the orders.

Hi @avrecko
Thanks for response.
First part of the ID is 2990d1bd.

Thank you for this info.
I think we are in touch with you or one of your colleague via email and we have sent more information about these orders.

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