The questions are about PlanetScope the order completion.
We have experienced that when we make bulk orders for PlanetScope data via sentinel hub API and simultaneously trying to get the list of the pending orders from the PlanetScope’s own API. We found there the orders stats for running and queued orders come out to be 0 while the orders were still pending on the sentinel hub API end.
The API used to check the stats is provided below and PlanetScope account credentials were used to access the information.
Aggregate Orders Stats
I have few questions listed below which need answers
Is this a normal scenario where some other processing is taking time going on the sentinel hub end to make the PlanetScope order data available?
Are there any stats regarding what is the expected delay between image order completion on PlanetScope and the same data becoming available through the sentinel hub API?
In case if there is some delay whether that delay accumulates for bulk orders?
The whole process, after we get the data delivered to the bucket, should not take more than 3-5 minutes. If there are really large orders (thousands of products) it might be a bit longer, or if there is a backlog of these. But again, it should not really be much.
Long time since OP but I currently have a whole subscription of PlanetScope data that has been marked as Delivered for over 4 hours. This is my first usage - do I need to do anything else to prompt it to process to Done?