Sentinel-5P OFFL is offline?

[lisyamira (Lisya Amira)]

Hello, everyone.

Lately I’ve been using the Sentinel-5P Pre-Operations Data Hub to download Sentinel-5P data for my thesis research, mainly the Level-2 OFFL products.
However, I noticed today that the data are now labelled as “Offline”, and after a quick search I found that the data are asynchronous, even though I remembered quite clearly last week I was able to download the L2 CO data just fine. Is there any way to fix this? Thank you beforehand.

[maxim.lamare]

Hi Lisya,

We do not operate the Copernicus Open Access Hub, but Sentinel Hub services. Therefore, for questions related to data availability on Copernicus Open Access Hub, I would recommend you contact the ESA support: eosupport@copernicus.esa.int .

[lisyamira (Lisya Amira)]

Ah, I understand. Thank you so much for the help!