Sentinel3 SLSTR download error - missing data

Hi again,
we are trying to download a batch of images from sentinel3 but the process returns the following error:

'Failed to download from:\n[...]?SERVICE=wms&WARNINGS=False&MAXCC=100.0&ShowLogo=False&BBOX=41.19066837016559%2C-7.538026503298048%2C41.19542852374099%2C-7.534391646274157&FORMAT=image%2Ftiff&CRS=EPSG%3A4326&TIME=2022-01-04T08%3A41%3A07.963000Z%2F2022-01-04T12%3A41%3A07.963000Z&WIDTH=480&HEIGHT=866&LAYERS=PHENOLOGY-S3&REQUEST=GetMap&VERSION=1.3.0\nwith HTTPError:\n500 Server Error: Internal Server Error for url:[...]?SERVICE=wms&WARNINGS=False&MAXCC=100.0&ShowLogo=False&BBOX=41.19066837016559%2C-7.538026503298048%2C41.19542852374099%2C-7.534391646274157&FORMAT=image%2Ftiff&CRS=EPSG%3A4326&TIME=2022-01-04T08%3A41%3A07.963000Z%2F2022-01-04T12%3A41%3A07.963000Z&WIDTH=480&HEIGHT=866&LAYERS=PHENOLOGY-S3&REQUEST=GetMap&VERSION=1.3.0\nServer response: "Illegal request to HTTP Status: 404. On CreoDIAS, you get \'Illegal request 403 error\' also when a file is missing. So first make sure that the file is present."')

The problem seems to be in Creodias platform. Since it is not the first time that we face this type of error, I am wondering if we can rely on this service for our product. How can we overcome this error in order to not to interrupt the process?


indeed there were several thousand of products removed from their storage and the counter is growing as it’s still in process.
Unfortunately we were not notified beforehand so we are removing products from our catalog as we detect them.

Hopefully we will get complete list of products removed in coming days so we can fully update the catalog and ensure stable service

Hello Rok,
thank you for your support. Hope this can be solved quickly :slight_smile:

Hi there, I see the problem is still present, now with a new error:

sentinelhub.exceptions.DownloadFailedException: Failed to download from:[...]?SERVICE=wfs&WARNINGS=False&REQUEST=GetFeature&TYPENAMES=DSS9&BBOX=41.190668%2C-7.538027%2C41.195429%2C-7.534392&OUTPUTFORMAT=application%2Fjson&SRSNAME=EPSG%3A4326&TIME=2022-01-01T00%3A00%3A00Z%2F2022-12-31T00%3A00%3A00Z&MAXCC=100.0&MAXFEATURES=100&FEATURE_OFFSET=100
with HTTPError:
500 Server Error: Internal Server Error for url:[...]?SERVICE=wfs&WARNINGS=False&REQUEST=GetFeature&TYPENAMES=DSS9&BBOX=41.190668%2C-7.538027%2C41.195429%2C-7.534392&OUTPUTFORMAT=application%2Fjson&SRSNAME=EPSG%3A4326&TIME=2022-01-01T00%3A00%3A00Z%2F2022-12-31T00%3A00%3A00Z&MAXCC=100.0&MAXFEATURES=100&FEATURE_OFFSET=100
Server response: " java.util.concurrent.ExecutionException: Abruptly closed by peer"


there are infrastructure issues at cloud provider that is hosting the data.

We are in contact with their infrastructure team which is working on resolving the issues.
We do not have any ETA for the resolution yet.