I am attempting to order 3rd party data through Planet Scope. Every time that I click on “Confirm Order” in the Created Orders section, a Red box pops up at the top of my screen saying “Something Went Wrong”. Please Help!
it seems you are trying to order data in United States (Tier 1), whereas you purchased the quota for Tier 3. When purchasing the quota, you can find a list of countries, covered under individual tier.
Thank you, that helps. Is there anyway to get a refund on my Planet Scope subscription. I ordered the wrong thing and I need to switch to Airbus.
No, unfortunately not. The order was already passed to Planet.
Is it possible to upgrade the account to the Tier 1 just by paying the difference in cost? Or am I going to have to buy a the Tier 1 separately and pay for both?
This is possible.
We’ve configured an upgrade quote on your account: