There was a problem downloading image, 5p raw data

Apps / Services
1

I have problems to download 5p analytical raw data, I was able to do it before, now is not working.
Thanks,
Claudio

2

Thanks for reporting the problem.

Are you using the latest version (v3.0.12)? You can find the version info in the footer of the main panel.

3

Hi Jan,
Thanks, shows that is version v3.0.11, how can i use the latest?

4

Hi Jan,
Now is the latest and its working, thanks

1 Like
6

Hi, I have problems to download 5p analytical raw data, I was able to do it before, now is not working (i’m seeing the V3.0.15).
Thank you very much.
Fabian

7

Hey Fabian,

We’re not able to replicate the problem, so it would be a great help to us if you would be willing to answer a couple of questions:

  • What browser are you using? Is it mobile or desktop.

  • Are you trying to download using a user instance?

  • What specific product were you trying to download, that didn’t work? (CLOUD_BASE_HEIGHT, SO2, AER_AI_340_380…)

  • Is there an error (such as There was a problem downloading image)? In this case, it would be great if you could press F12 and send us the error which is logged in the console.

I’m sorry for inconvenience.

8

Hello Jan, thank you very much to answer me. This morning, i entered again to the page (with google chrome) and its working (S5_CH4). Thanks again.
Fabian