I signed up for a trail account and purchased a Basic plan(999 euros,1 year), but the dashboard still shows that my account will expire in 30 days, what should I do?
Dear JiaHeInfo, sometimes it takes up to one hour for the system to update your status.
I just checked your newly created account and everything seems to be set according to your purchase. Please let us know if that is not the case. Thank you.
OK, I’ll check the account status 1 hours later. Thanks.
Can you also try to log out and log in again? It helps in most cases.
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OK, It works! Thanks.
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