Unable to download 3rd Party Data from Dashboard

Hey everyone,

I’ve been working on downloading my backlog of imagery on here and I’m unable to download the raw data on images ordered before mid-June 2020.

When I try to download these images I get a message saying “The specified key does not exist.”

Or in some cases there is no option to view/download the data, see below:

Hopefully I’m not just making a silly mistake :smiley:
Thanks in advance!


thank you for reporting this. There was indeed a bug in data download for orders made from mid-May to mid-June 2020. We have fixed the “The specified key does not exist” error and the download should now work.

The empty delivery list appears for orders older than mid-May 2020. We have significantly changed our data import process at that point so unfortunately we cannot offer original data download for orders made before that time.

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Many thanks for your help!