Unable to subscribe an AOI: "Insufficient quota"

[minian.matias (Matias Minian)]

Hello!

We are trying to start a new subscription but it says we have insufficient quota.

We purchased one Tier 2 package so we should have 1 km2 available and we are trying to subscribe to an AOI of 0.21 km2 but it’s not letting us.

The id of the subscription starts with: 15fee1cc-5516-xxxx-xxxx-xxxxxxxxxxxx

Could we get some help?
Thanks

[msterk]

Hi,
we did not correctly configure the quota for your new package. You should be able to start your subscription now. We apologize for the inconvenience.

[minian.matias (Matias Minian)]

It’s working now, thanks!