Hello guys, how are you?
Hope any of you can help me!
We have a Basic account we just renewed in Jan 8th, now we’re in need to upgrade. Any of you know if Sentinel provides pro-rata charging or they only add requests and PU as I upgrade and I have to pay full monthly price?
With annual subscriptions we do support pro-rata charging. With monthly ones unfortunately not yet.
That said, if the amount is significant, contact us after upgrade, and we will find a solution to compensate.
I upgraded my account and now only the new quota is available on my account.
It would be great if I get the first subscription (Basic) discounted next month. 
Hi all! I am trying to upgrade my account, buying the Planet SkySat Archive as showed in here (Dashboard). But even before including my credit cart information the website says “something went wrong while processing your payment”. Could you help me with that? Many thanks,
Hm, can you try again? And if not working, make some screenshots of the process and send them to support@planet.com (make sure to hide any credit card data)?
still not working, I will send the prints to [support@planet.com]. Many thanks!