We needed a specific image (certain date and bounding box), and noticed that some of the layers (band combinations) came back fully white, while others (using some or all of the same bands) are not. Specifically some of the index layers (NDVI, NDWI) work, but their constituent bands (when configured manually in the EO Browser) do not.
As can be seen, in EO Browser the true color layer is plain white for the whole image. The imagery itself from that date is probably not the issue, the same image in the USGS EarthExplorer displays just fine.
Is there a standard procedure to report cases like this, apart from this forum?