Internal Server Error when downloading

#1

Dear community,

I’m getting the following error:

sentinelhub.exceptions.DownloadFailedException: Failed to download from:
https://services.sentinel-hub.com/api/v1/process
with HTTPError:
500 Server Error: Internal Server Error for url: https://services.sentinel-hub.com/api/v1/process
Server response: “{“error”:{“status”:500,“reason”:“Internal Server Error”,“message”:“Illegal request to s3://sentinel-s2-l1c-index/tiles/37/T/CL/2022/11/19/0/B02.index. HTTP Status: ‘404’”,“code”:“RENDERER_EXCEPTION”}}”

…when downloading DataCollection.SENTINEL2_L1C using eo-learn/Python.

I’ve seen other posts that say, these errors go away (eventually) at some time. Nevertheless, someone might want to have a look and manually kick-off some processes to synchronize…?

Thank you & best regards!

#2

Hello.

There was an issue with this index file and is now fixed. A product was corrupt and has been replaced with a new one, reprocessed in January
Thank you for letting us know.

Best regards,
Gregor Majcen

#3

Thank you for the swift action! I can confirm that it’s working now.

#4

Hi, I found a similar error when downloading SENTINEL2_L1C using Python:

DownloadFailedException: Failed to download from:
https://services.sentinel-hub.com/api/v1/process
with HTTPError:
500 Server Error: Internal Server Error for url: https://services.sentinel-hub.com/api/v1/process
Server response: "{"status": 500, "reason": "Internal Server Error", "message": "Illegal request to s3://sentinel-s2-l1c-index/tiles/33/M/WR/2022/9/12/0/B08.index. HTTP Status: '404'", "code": "RENDERER_EXCEPTION"}"

I just wanted to let you know it

Thank you & best regards!

#5

Thanks. Can you perhaps try again, it should hopefully be fixed.

#6

Hi,
I have the same problem when trying to use FIS (SENTINEL2_L1C).

Failed to download from:
https://services.sentinel-hub.com/ogc/fis/
with HTTPError:
500 Server Error: Internal Server Error for url: https://services.sentinel-hub.com/ogc/fis/
Server response: “Illegal request to s3://sentinel-s2-l1c-index/tiles/22/K/FF/2022/9/4/0/B08.index. HTTP Status: ‘404’”

Can you help me?
Thank you & best regards.

#7

Similar issue. It should be fixed now.