NOT_ENOUGH_QUOTA for Planet after purchasing a package

Apps / Services
1

Hello!

We purchased a Planet subscription of 500 ha. but when trying to subscribe lots we are getting the following:

{
  "error": {
    "status": 403,
    "reason": "Forbidden",
    "message": "Forbidden",
    "code": "NOT_ENOUGH_QUOTA",
    "errors": {
      "availableQuota": 1.0,
      "requiredQuota": 1.1448700809607506
    }
  }
}

Even in the Request Builder when we get the Planet Scope quota it says 1 km2.

Are we missing something? Is this an error?

Thanks!

2

A post was split to a new topic: PlanetScope subscription - missing permissions

3

It somestimes takes a few hours for the purchase to be fully processed.

We apologise for the delay.

Best,
Grega

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4

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