PlanetScope - Missing permissions for subscription

Hello,

I’m getting the same problem as described in PlanetScope subscription - missing permissions, when trying to start the already created subscription id d73f07a0-25b8-4c9a-9947-61ea5e94ccf8 from the request builder, I get an error:

{
	"error": {
		"status": 400,
		"reason": "Bad Request",
		"message": "{\"error\":{\"reason\":\"Source issue\",\"details\":[\"catalog: Missing permissions for requested item type, asset types, geometry or date range\"]}}",
		"code": "COMMON_BAD_PAYLOAD"
	}
}

The Tier 2 PlanetScope quota is already bought. Here is part of the request for reference:

  "input": {
    "provider": "PLANET",
    "planetApiKey": "xxxxx",
    "bounds": {
      "geometry": {
        "type": "Polygon",
        "coordinates": [
          [
            [
              11.626660142579828,
              55.41880041650083
            ],
            [
              11.623207430013437,
              55.42220237035568
            ],
            [
              11.627006695883825,
              55.423047349738965
            ],
            [
              11.629201542941988,
              55.42088387480007
            ],
            [
              11.628739469258633,
              55.42065076628626
            ],
            [
              11.628161878133696,
              55.42009712735694
            ],
            [
              11.62746876956718,
              55.41959447508353
            ],
            [
              11.626660142579828,
              55.41880041650083
            ]
          ]
        ]
      }
    },
    "data": [
      {
        "itemType": "PSScene",
        "productBundle": "analytic_8b_udm2",
        "dataFilter": {
          "timeRange": {
            "from": "2020-01-01T00:00:00Z",
            "to": "2024-06-19T23:59:59Z"
          },
          "maxCloudCoverage": 100
        },
        "harmonizeTo": "NONE"
      }
    ]
  },
  "collectionId": "7661137d-0190-MASKED",
  "name": "subscription name"
}'

Could you help with this problem? This new subscription is for tier 2 while the first ones we bought were for tier 1.

Thanks!

Hi,
it looks like the Tier 2 subscription was not configured correctly at the Planet side. We have contacted them and will keep you informed.

Hi,
the problem has been fixed and we can see that you have successfully confirmed the subscription.

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