Hello! I’ve been expereincing Pleiades data issue since last couple of weeks. Everytime i receive following error
Error confirming order
Request failed with status code 500
DATA_PROVIDER_ERROR
Error occurred while accessing data provider: [403 Forbidden]. Please contact support.
{“providerError”:{“status”:403}}
Can you please help to resolve the issue?
We are currently facing issues with provision of Airbus data, which is also why we have temporarily suspended the sale of these.
We are working with Airbus to establish the access for existing users as fast as possible and we will let you know once this is solved.
I apologise for the inconvenience,
Sentinel Hub Team
Thanks for the prompt reply. I do appreciate your sincere efforts. Is it possible to replace some of the quota with maxar or planet skysat datasets so that our research work continues until the problem is resolved. Thank you
This is indeed possible, due to the issues we are facing, assuming your account is eligible for access to these two data sources.
We recommend to use EO Browser to check what data is available in your area of interest, then send us the request to the info@sentinel-hub.com address.
Hi
any update on this?
No, unfortunately not. Still trying to solve the issue.
We apologise for the inconvenience.
Yo tambien he estado teniendo el mismo problema con las imagenes de pleyades será posible tener una alternativa de igual calidad historicas para no atrasar mas mi investigación por mientras se soluciona este problema, muchas gracias stanley.
Thanks Grega we will do this way by the time that the error in sentinel hub will be corrected thanks a lot stanley.
Estare esperando si me puedes informar cuando se corrija el error en Sentinel Hub de información de pleyades desde ya muchas gracias stanley.
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